Customer Service Representative

❖ Salary: 250,000 - 300,000 MMK (Negotiable)
❖ Location: Yangon
Industry: Automotive, Building Materials, Commercial & Industrial Equipment Supplier
About the Role
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders and modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Job Responsibilities
✅ Maintaining a positive, empathetic, and professional attitude toward customers at all times.
✅ Respond promptly to customer inquiries.
✅ Communicating with customers through various channels.
✅ Acknowledging and resolving customer complaints.
✅ Knowing our products inside and out so that you can answer questions.
✅ Processing orders, forms, applications, and requests.
✅ Keeping records of customer interactions, transactions, comments, and complaints.
✅ Communicating and coordinating with colleagues as necessary.
✅ Providing feedback on the efficiency of the customer service process.
✅ Ensure customer satisfaction and provide professional customer support.
Requirements
📌 High school diploma, general education degree, or equivalent.
📌 Minimum 2 years of working experience in a customer service field
📌 Ability to stay calm when customers are stressed or upset.
📌 Comfortable using computers.
📌 Experience working with customer support.
Remark
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Apply Now
Viber 💬 : +959 980142483
Email 📧: recruitment@winstores.com
Messenger 💬: m.me/winstoremm

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